Retail Resources

Get the latest insights on retail and order management. 

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Get everything retailers need to know to plan a seamless omnichannel strategy.

 

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      Parnters

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      Case Study: Build-A-Bear

      Learn how Build-A-Bear pivoted to omnichannel in just four weeks.

       

        Deck Commerce + CQL

        Delivering Seamless End-to-End Customer Experiences Through Streamlined OMS Solutions​
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        Deck Commerce helps brands streamline their order management process and sell more products through inventory management. CQL helps brands win in eCommerce, with a holistic range of services including integrations to partners like Deck Commerce. The partnership gives clients a powerful platform to manage inventory, orchestrate and fulfill orders, and automate returns in an omnichannel environment, ultimately driving top-line growth and market share through automation, fulfillment optimization, and increased customer satisfaction.

        About CQL

        CQL builds stunning, high performing websites/commerce experiences for high-end enterprise brands. As a leading digital eCommerce agency, CQL brings holistic solutions that elevate customer experiences and drive business outcomes for D2C brands and B2B corporations.

         

        With nearly 30 years of expertise, CQL delivers integrated multi-disciplinary solutions across strategy, UX, cross-channel conversion optimization, and industry leading technology capabilities with unrivaled platform partners including Shopify, Salesforce, and BigCommerce.

         

        Headquartered in Grand Rapids, Michigan, CQL clients include TOMS, Wolverine Worldwide, PetSmart, e.l.f. Cosmetics, Coldwater Creek, Paula’s Choice, Haworth, and more.

         

        Services:

        1. STRATEGY & CONSULTING
          • Platform Eval & ROI
          • Ecomm Business Strategy & Roadmap
          • Ecosystem & Tech Strategy

        2. EXPERIENCE & DESIGN
          • Site Design
          • Digital Branding
          • UX Site Audit
          • Content Strategy
          • Content Production
          • Accessibility Consulting

        3. GROWTH & INNOVATION
          •  Performance Optimization
          •  Digital Analytics Audit
          •  Digital Analytics Retained Services
          •  SEO Audit
          •  SEO Retained Services

        4. BUILD & SUPPORT
          •  Tech Audit/Code Review
          •  Platform Build & Launch
          •  PIM Implementation
          •  ADA Remediation
          •  Ongoing Support/Capacity
          •  Retail/POS

         
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        “CQL is thrilled to partner with Deck Commerce to offer their ‘built for direct-to-consumer’ OMS solution to our enterprise clients. Paired with a powerful commerce platform, Deck Commerce helps brands streamline their order management process while creating a better overall customer experience.”

        Mary Krause, Partner Manager, CQL

        Why Brands Choose CQL

        For over 29 years, CQL has built innovative commerce experiences for top retailers and manufacturers. With a unique mix of strategy, technology, and creativity, CQL designs, builds, and optimizes truly inspiring eCommerce websites and applications for our clients and their customers. We’re a collaborative team of cross-disciplined professionals driven each day by our desire to turn complex challenges into compelling solutions.
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        “I could not be more excited about the Deck Commerce and CQL partnership! Our joint value and approach to putting the customer at the center of everything we do creates a compelling engagement and delivers an unprecedented experience for our joint customers.” 

        Caroline Lipski, Partnerships Manager, Deck Commerce