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Frequently Asked Questions
Some common questions we hear.
Order Management
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What is order management?
Order management is the facilitation of all retail order data and processes—from storefront to front door. It automates the receiving, routing, fulfilling, tracking, notifying, (and potentially returning/exchanging) of orders.
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Why do retailers need an order management system?
An order management system empowers brands to unify their systems, channels, and operations to create smoother customer experiences with fewer hiccups.
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What type of retailers need an OMS?
While all retailers can benefit from an OMS, retailers who have the following characteristics generally see the greatest ROI from Deck Commerce:
- High order volumes (60K+/annually)
- Multiple inventory points
- Multiple selling channels
- Global footprint or expansion plans
- Complex fulfillment requirements
- Need for robust order orchestration and distributed order management (DOM)
Omnichannel Commerce
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What is omnichannel retail?
Omnichannel retail (omni meaning “all”) links every retail channel together to build a seamless customer journey. Research shows that consumers are interacting with brands on a variety of channels and becoming more and more “channel agnostic.”
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Does Deck Commerce support omnichannel?
Yes! We help retailers offer their customers the ability to buy, fulfill, and return from anywhere—whether click, cart, or curbside.
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Does Deck Commerce support BOPIS, BORIS, and Ship from Store?
Yes, yes, and yes.
Pricing
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What is the pricing model for Deck Commerce?
Deck Commerce is only available via our SaaS business model and a contractual agreement. Our contracts are based on a cost per order (CPO) model billed annually with no licensing fees.
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How much does it cost to add a user?
Deck Commerce does not charge per user.
Integrations
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What prebuilt integrations do you have?
We have over 40+ prebuilt integrations with leading commerce vendors. Also, our API-based framework enables you to leverage your data in systems you already use.
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What integration method is used for 3rd party vendor plug-ins?
That depends on the capabilities and preferred methods of each vendor. In general, however, Deck Commerce prefers API-based integration methods.
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We have a custom-built system that is specific to our business, can you integrate with it?
Yes. Through a combination of our standard integration options and middleware services, we have yet to experience a system that we could not integrate with.
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Do you support point-to-point integrations?
Yes. We find point-to-point integrations to be an excellent option on well-defined processes requiring no ETL functions. The majority of our prebuilt 3rd party plugins rely on point-to-point methodologies.
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Can you integrate with my ERP or WMS?
Yes! We can integrate with both common systems on the market as well as custom, in-house solutions.
Product Features
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What main capabilities does Deck Commerce have?
Deck Commerce OMS connects front-end, customer-facing tools with back-end, business tools. It covers enterprise-level inventory, order orchestration & DOM, transaction processing, omnichannel retail, customer service, and return management.
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What type of software is Deck Commerce?
Deck Commerce is a Software-as-a-Service (SaaS) platform.
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Can we customize Deck Commerce?
We prefer to offer configuration options versus customizations to always provide the most relevant, compatible product.
Implementation
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What can I expect in the implementation process?
Our team has a thorough implementation process and provides all in-house services from discovery to go live.
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How long is the implementation process?
Each timeline depends on the complexity of the overall scope of work, but a standard Deck Commerce implementation is between 10-12 weeks.
Have additional questions?
Feel free to reach out to one of our order management experts.
