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      Case Study: Build-A-Bear

      Learn how Build-A-Bear pivoted to omnichannel in just four weeks.

       

        About Us

         

        Our Story

        In 1998, as online shopping was becoming mainstream, Chris Deck started Deck Internet Solutions to help merchants develop and activate eCommerce strategies. During this pioneering time period, the challenges of delivering a great consumer shopping experience after the buy button, from order fulfillment to delivery to returns, became clear and increasingly complicated.

        Like most visionaries and entrepreneurs, Chris and his team saw the ever-growing opportunity and market need to streamline order management for brands and retailers by leveraging technology.

        And in 2015, the team launched Deck Commerce as the market’s first cloud-based OMS focused on post-order-placement, direct-to-consumer shopping experiences.

        Enter Deck Commerce OMS

        NEW blog images 600 x 314 (11)

         

        Delivered as a SaaS solution, the business model is predictable and aligned with the customer’s success, resulting in great financial value. The modern, API-first architecture is engineered for speed-to-market, scalability, and flexibility.

        Deck Commerce has built off these cornerstone strategies and is now the market’s leading OMS for omni-channel commerce. Recognized by Gartner and Forrester, Deck Commerce powers some of the world’s largest brands, such as New Balance, Yankee Candle, Build-a-Bear, The Honest Company, and more.

        Mission

        To help merchants sell more by simplifying order management.

         

        Vision

        Our vision is to enable retailers to turn any customer into their best customer. 

         

        Values

        Focus on Our Customers

        We obsess about our customers' success.

        We Can Do It, Together

        Teamwork makes the dream work.

        Pursue

        Excellence

        Persistent, iterative improvement.

        Act with

        Integrity

        Always follow the golden rule. 

        Our People

        Not only do we deliver top-tier technology, but we also have some of the best minds in ecommerce and technology on our teams. We take pride in the fact that our customers tell us that working with us is “different” than other technology companies.

         

        "We actually feel like we are an important customer, and you don't look at us like we have three eyes when we have a complex need.” - Deck Commerce Customer

         

        Our company culture is critically important. Rooted in our core values, our overall environment is fun, supportive, and professional. We are business casual with a flair of “techie.” We build strong teams through volunteering in our local communities, rallying outside the office at Cardinal games, celebrating the launch of new customers, and virtually connecting through online games. When we asked our teammates to describe what they love about working at Deck Commerce, overwhelmingly the answer was "the people". 

        Our Commitment to Inclusion

        Diversity and inclusion are at the core of Deck Commerce’s values. We believe that when people feel respected and valued, they can be more innovative and successful in the workplace. The more diversity we have on our team, the more unique perspectives we receive to create the best order management system on the market. We also believe in supporting organizations that promote diversity and inclusion efforts in the broader technology space including Black Girls Code and Teens Exploring Technology.

        While we have more work to do to advance diversity and inclusion, we’re committed to moving our company—and the retail technology industry—forward in this area.

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        We're avid coffee drinkers

        70% of us drink coffee in the morning with only 8% drinking tea. 

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        We love weekends

        86% of us love to spend our weekends with our family and friends.

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        We're beach people

        52% of us prefer vacationing at the beach over the mountains. 

        Fun Facts about Our Team

        Not only are we order management experts, but we're pretty interesting people too. 

        I've been on an African safari.
        I was rejected from a Nickelodeon reality talent show.
        I am a published author on Amazon.
        I am related to the Queen.
        I was a figure skater.
        I traveled the country riding and racing dirt bikes.
        I've been struck by lightning.
        I once took a shot of Jagermeister from Vanilla Ice.
        I raise chickens at my house.

        Interested in Joining the Team?

        Check out all our available jobs and learn more about why our team loves working at Deck Commerce.

         

        See Job Openings 

        The

        Deck Commerce Leadership Team

        Chris_Deck

        Chris Deck

        Founder & CEO
        doug smith

        Doug Smith

        Chief Technology Officer
        Logan_Killian

        Logan Killian

        Chief Financial Officer
        Leadership headshots for website (2)

        John Kinny

        Chief Revenue Officer
        HH#14819165_Zulfiqar_Ahmad

        Zulfiqar Ahmad

        Chief Customer Officer
         

        Why retailers choose Deck Commerce 

         

        See How We're Different   See Customers

        Manage Customer Experiences Beyond the Buy Button

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