Curate the Ideal Customer Experience
from Storefront to Front Door.
The Need for OMS
Direct-to-consumer commerce is complex with consumer expectations at an all-time high. Deploying a modern and scalable order management system allows brands to simplify and streamline their order management process— while creating a positive customer experience that drives retention, improving lifetime value and overall brand performance.
OMS is not just something we do, it is what we do.
What is an Order Management System?
An order management system (OMS) coordinates the functions of back-end systems & customer-facing channels. Powerful order management brings all retail channels together and empowers brands to connect with customers exactly where and when they want to buy—whether click, cart, or curbside.
What types of retailers need an OMS?
High-volume retailers with complex fulfillment and/or a global presence
Have multiple fulfillment nodes & a complex supply chain
Selling on multiple channels and/ or marketplaces
Considering an omnichannel retail strategy (BOPIS, BORIS, ship from store, etc.)
Why are more retailers investing in OMS?
An OMS is no longer viewed as merely a cost center, but a way to drive top-line growth through more timely, cost-effective fulfillment options, and increased customer satisfaction.
of buyers are willing to pay more for a great customer experience. - SuperOffice
of consumers will abandon a brand after a single negative experience. -PwC
Deck Commerce OMS
Deck Commerce order management system (OMS) is a SaaS platform built specifically for high-volume, direct-to-consumer retailers. Our natively comprehensive platform along with our API-first framework enables brands to optimize the entire order lifecycle—from storefront to front door.
Perhaps most importantly, order management is our sole focus, not an additional module to a patchwork set of systems. Our laser-focus expertise and best practice recommendations drive our product roadmap and give brands a competitive advantage to curate the ideal customer experience— turning every customer into your best customer.
Core Product Functionality
Harness the power of each channel together.
Studies show that omnichannel shoppers spend more both in transaction size and overall lifetime value. With Deck Commerce, retailers have a “buy anywhere, fulfill anywhere, return anywhere” business model— improving both the customer experience and overall profitability.
Customer Service Portal
A 360° view of your customers.
Order management is the linchpin to curating the best customer experience. While Deck Commerce can automate the processing of up to 98% of orders— our full-lifecycle customer service portal empowers agents and store associates to effortlessly keep your customers happy.
"We surpassed our sales goals this year with several days of peak volume and had the quietest year technology-wise thanks to Deck Commerce."