Turn a predictable liability into a growth opportunity

 

Return & Exchange Management

Returns in retail can be complicated, cumbersome, and costly. An order management system (OMS) enables retailers to automate and coordinate the return process to decrease cycle times and handling costs.

Benefits

Turn a predictable liability into a growth opportunity.

  • Give customers control of their return experience

  • Optimize reverse logistics

  • Faster returns & recovery of inventory

  • Incentivize shoppers to buy more when returning

  • Leverage return reasons to manage (and resell) reclaimed products

  • Less servicing time per order

  • Increase foot traffic via omnichannel returns

Features

Facilitate a faster, smoother return & exchange process.

  • Automated returns

  • Customer-initiated returns

  • Omnichannel returns (BORIS)

  • Return Management Authorization (RMA)

  • Refund & credit management

  • Apply restocking fees

  • Customizable return reasons

  • Shipping label creation

  • Trigger customer communications throughout the returns process

  • Prebuilt return management integrations & APIs

Copy of Product Pages - Features - 400 x 400 (4)

0%

of consumers will buy something again if the return process is easy. -Invesp

0%

of consumers check the returns page before making a purchase. -ReadyCloud

Refund

Using a spreadsheet to manage returns?

We can automate these processes, including:

  • Return payment with correct taxes and item-level proration
  • Return loyalty points to prevent fraud
  • Track return reasons, locations, & RMA information
  • Trigger return communication, like emails and SMS

Shipment Info

Is your return experience seamless for customers?

We help streamline the returns process, so your customer experience is reliable and predictable for every order.

Enable customer-initiated returns, make returns quicker, & give customers visibility throughout each step of the process.

Buy Online Pickup in Store (BOPIS)

Need to improve or implement cross-channel returns?

We facilitate returns initiated anywhere (a store, online, or by your customer service team.)

Our Prebuilt workflows make each scenario painless for you and your customers and track return reasons by location, so you can analyze trends at any store or warehouse.

Download Product Overview

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"We've been able to save on headcount in Customer Service, Accounting, & IT while increasing sales volume."

 

Laura Coblentz
VP Marketing & Ecommerce

 

Get the case study

 

Learn More About Return Management

10 min read

[Guest Post] How Omnichannel Returns Increase Customer Lifetime Value

5 min read

5 Ways to Create a Customer-Centric Returns Experience

 

Manage Customer Experiences Beyond the Buy Button

Turn a predictable liability into a growth opportunity. 

Chat with an order management expert to learn how to optimize your return management process. 

 

Request a Demo