A 360° view of Customers

to drive satisfaction & retention. 

 

Customer Service Portal

Order management is the linchpin to curating the best customer experience. While Deck Commerce can automatically process up to 98% of orders— our full-lifecycle customer service portal empowers agents and store associates to effortlessly keep your customers happy.

happy customer icon

 

Benefits

Implement a truly customer-first approach to customer service.

  • Let customers "self-service" on common requests (order status, returns, shipment updates, etc.)

  • Empower service representatives to keep customers happy

  • Easily update and modify orders to not stall the fulfillment process

  • Resolve customer issues faster via common CS workflows & automation

  • Quickly train & onboard new agents and store associates 

Features

A full-lifecycle, single source of truth for orders.

  • Simple, easy-to-use interface and intuitive action-based views

  • Quick (and advanced) order lookup

  • Automated order scoring to filter orders that may need manual review

  • Ability to easily modify individual or bulk orders

  • Manage refunds, credits, or charges

  • Ability to trigger or retrigger order actions (email notifications, reship, etc.)

  • Role-based and site-based permissions to prevent confusion

  • Single-Sign-On capability 

  • Prebuilt integrations and APIs to connect with other service tools

Copy of Product Pages - Features - 400 x 400 (2)

0%

of customers are likely to make repeat purchases with companies who offer excellent customer service.
- HubSpot Research

0%

of Americans use customer service as a decision factor for whether or not to buy from a company.
- Microsoft

Ship from Store

Do store associates need to view ship-from-store orders?

With Deck Commerce, all service agents and store associates can leverage permission-based roles to view, modify, fulfill, appease, exchange, and/or cancel orders—regardless of order channel or fulfillment node.

Final Mile Delivery

Need to change delivery / pickup method?

No problem! Your service agents can easily modify the fulfillment method within Deck Commerce.

Cancel Line item

Need to cancel a line item within an order?

Through grace periods, we enable your customer service team to modify orders at the line item level before sending the order for fulfillment—to prevent unnecessary credits and returns later.

Download Product Overview

 

"Customer Service Representatives have high turnover at our company.  With Deck Commerce, we could easily have new employees trained within a matter of days."
International Retailer using Salesforce Commerce Cloud

 

View Case Studies

 

Learn More About Optimizing Customer Experiences

 

Manage Customer Experiences Beyond the Buy Button

Implement a customer-first service model.

Chat with an order management expert to get a 360° view of your customers. 

 

Request a Demo