A 360° view of Customers
to drive satisfaction & retention.
Customer Service Portal
An Order management system is the linchpin to curating the best customer experience. While Deck Commerce can automatically process up to 98% of orders— our full-lifecycle OMS customer service portal empowers agents and store associates to effortlessly keep your customers happy.
Implement a truly customer-first approach to customer service.
Let customers "self-service" on common requests in real time (order status, returns, shipment updates, etc.)
Empower service representatives to keep customers happy
Easily update and modify orders to not stall the fulfillment process
Resolve customer issues faster via common CS workflows & automation
Quickly train & onboard new agents and store associates
A full-lifecycle, single source of truth for orders.
Simple, easy-to-use interface and intuitive action-based views
Quick (and advanced) order lookup
Automated order scoring to filter orders that may need manual review
Ability to easily modify individual or bulk orders
Manage refunds, credits, or charges
Ability to trigger or retrigger order actions (email notifications, reship, etc.)
Role-based and site-based permissions to prevent confusion
of customers are likely to make repeat purchases with companies who offer excellent customer service.
- HubSpot Research
of Americans use customer service as a decision factor for whether or not to buy from a company.
Do store associates need to view ship-from-store orders?
With Deck Commerce, all service agents and store associates can leverage permission-based roles to view, modify, fulfill, appease, exchange, and/or cancel orders—regardless of order channel or fulfillment node.
Need to change delivery / pickup method?
No problem! Your service agents can easily modify the fulfillment method within Deck Commerce.
Need to cancel a line item within an order?
Through grace periods, we enable your customer service team to modify orders at the line item level before sending the order for fulfillment—to prevent unnecessary credits and returns later.