This role is responsible for identifying and delivering business solutions by providing product and technical expertise to both prospects and existing customers.
The Technical Account Manager participates in the sales process demonstrating the value and benefits of Deck Commerce to pipeline opportunities. Upon engagement, the Technical Account Manager facilitates requirements gathering with stakeholders based on business objectives resulting in project specifications and solution designs. The Technical Account Manager works with the account team on active projects coordinating execution, communications and issue management. And upon launch and beyond, the Technical Account Manager facilitates account management and drives alignment with customers on relevant growth strategies.
This role requires an expert understanding of the Deck Commerce solution and how it can be leveraged/flexed to meet business objectives. The position must maintain an understanding of key industry trends and differentiators between Deck Commerce and competitors.