Project Manager

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Overview

Location: St. Louis, MO - or Fully Remote (United States)

Travel: 10%-15% Annually

Welcome to Deck Commerce, a leading software company at the forefront of revolutionizing eCommerce solutions. We pride ourselves on empowering businesses to seamlessly integrate our cutting-edge order management software into their eCommerce operations, delivering exceptional results and driving growth. We work with enterprise clients like New Balance, Build-a-Bear and Saje Natural Wellness.  

As a Project Manager specializing in client implementations, you will play a pivotal role in ensuring our clients' success by orchestrating smooth onboarding processes and managing projects for pre-existing client configurations and custom development. If you are passionate about collaborating with clients, driving impactful projects, and working in a dynamic and supportive environment, we invite you to join our innovative team at Deck Commerce! 

To apply please send your resume and any relevant information to jobs@deckcommerce.com.

 

Required Skills & Experience:

  • Proven experience as a Project Manager with 3+ years of professional experience

  • Strong background in managing client software implementation

  • Passion for working closely with clients, understanding and advocating for their unique needs, and providing exceptional service

  • Excellent written and verbal communication skills, with the ability to convey complex technical concepts in a clear and concise manner

  • Exceptional organizational skills to effectively manage multiple projects simultaneously and operating with urgency to deliver results within defined timelines

  • Demonstrated expertise in collaborating with cross-functional teams, both internal and external, to drive successful project outcomes

  • Dynamic and charismatic personality that fosters positive relationships with clients and motivates project teams to excel.  Able to remain firm but diplomatic

  • Experience working with an industry standard project management tool

  • Proactive problem-solving skills and the ability to adapt to evolving project requirements

  • Strong attention to detail and a commitment to delivering high-quality work

  • Keen desire for learning and personal development and growth 

 

Preferred Requirements

  • 5+ years of experience 

  • PMP certification  

  • Working experience with project management tools such as Jira, Smartsheet  

  • Experience working on projects within technical spaces such as eCommerce, software development, or SaaS 

 

Primary Responsibilities

  • Manage end-to-end client implementations onto our software, ensuring successful project delivery and client satisfaction 

  • Partnering with the Customer Success team, and independently driving key Customer stakeholder communications 

  • Support custom development projects and pre-existing client configurations, ensuring timely delivery and adherence to project scope 

  • Utilizing tools such as Jira and Smartsheet, ensure projects are well organized, transparent, and documented throughout the lifecycle of the project. 

  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements 

  • Coordinate with internal stakeholders, including development teams, product managers, and Solution Engineers, to gather requirements and develop project plans 

  • Proactively manages change processes including effective tracking of change, communication of change to the Customer and gain approvals as required. 

  • Serve as the primary project point of contact for clients throughout the implementation process 

  • Identify and mitigate project risks, proactively resolving any issues that arise and escalating when necessary 

  • Sets and manages Customer expectations  

  • Drive internal continuous improvement projects to support team productivity and improve quality of delivery 

  • Communicates effectively with Customers to identify needs and evaluate business solutions 

  • Continually seeks opportunities to increase customer satisfaction and deepen Customer relationships 

  • Effectively communicates relevant project information to leadership 

 

* All employees are expected to perform other duties as required or assigned that are reasonably related to the scope of the duties listed above. Deck Commerce reserves the right to supplement this list, particularly if the scope of duties in this position changes.


About Deck Commerce

Deck Commerce is the leading order management system (OMS) for direct-to-consumer retailers like New Balance, NETGEAR, Build-A-Bear, Saje Natural Wellness, and more! The highly flexible, cloud-based platform powers seamless, omnichannel shopping experiences through inventory management, robust order orchestration, and transaction processing. Deck Commerce OMS enables retailers to curate memorable experiences that turn every customer into their best customer.  

Why Work With Us?

If you thrive in a team-focused, innovative environment and have a passion for technology, eCommerce, and amazing service, then Deck Commerce is the place for you. Our approach with customers is grounded in long-term success, and we take the same approach with our employees by prioritizing work-life balance and professional development. We value a strong company culture and offer excellent pay and benefits. Learn more by visiting our Careers page. 

 

Sound like you? Apply Today.

 

Apply Now