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Project Manager
Location: 
St. Louis, MO
Travel:
Up to 35%
Job Overview

The Deck Commerce Project Manager is responsible for leading multiple concurrent projects, including new customer implementations and follow-on projects for existing customers. The Project Manager serves as the main point of contact for the customer and all 3rd parties throughout the lifecycle of the project. The Project Manager works closely with multiple roles internally at Deck Commerce, including Sales, Business Analysts,Quality Assurance, Software Engineers, and Leadership to ensure customer objectives are met, projects are on schedule, on budget, and within scope.

The Successful Candidate Should Have the Following Skills & Experience:
  • Minimum Bachelor's degree.
  • 6+ years of professional management experience in either consulting or industry experience. Preferred industries include retail, wholesale, distribution, or other commerce activities.
  • 3-4 years in a Project Management specific Team Lead role.
  • 3+ years experience managing large eCommerce system implementation projects preferred.
  • Previous experience in the management of projects in a SaaS application environment focused on configuration over customization is preferred.
  • Expert in management and communication tools including MS Office, MS Project, MS PowerPoint, and MS Visio.
  • Experience understanding high-level business requirements and building solid relationships.
  • Experience with enterprise-level software solutions.
  • Ability to solve problems under pressure.
  • Highly organized and task driven while managing multiple streams in a fast-paced environment.
  • Superior relationship building and interpersonal skills.
  • Innate drive to succeed with a corresponding track record.
  • Interacts with Customers following a consultative  approach.
Primary Responsibilities include the Following:

Project Management

  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
  • Identifies resource needs and works with appropriate internal practice leads in the assignment of individual responsibilities.
  • Manages day-to-day project operations.
  • Proactively manages change processes including effective tracking of change, communication of change to the Customer and gain approvals as required.
  • Reviews deliverables prepared by team and communicates with Customer.
  • Review, approve, and report team hours and expenses weekly

Customer Management

  • Manages day-to-day Customer communication.
  • Sets and manages Customer expectations.
  • Develops lasting relationships with Customer personnel.
  • Communicates effectively with Customers to identify needs and evaluate business solutions.
  • Continually seeks opportunities to increase customer satisfaction and deepen Customer relationships.

Communication

  • Facilitates all team and Customer meetings.
  • Conducts regular status meetings with the project team.
  • Communicates project status, project health, and hours burn down reporting regularly.
  • Keeps project team well informed of changes within the Customer organization, business drivers, and success criteria.
  • Effectively communicates relevant project information to leadership.
  • Delivers engaging, informative, well-organized presentations related to projects.
  • Resolves and escalates issues in a timely fashion.
  • Understands how to communicate difficult/sensitive information tactfully.
  • Assists Account Management and Sales team when there are additional revenue opportunities or changes in scope.

Team Leadership

  • Effectively coaches and mentors project team members as needed.
  • Consistently acknowledges and appreciates each team member's contributions.
  • Utilizes each team member to his/her fullest potential and ensures they are contributing to the improvement of process and their development.
  • Conducts retroactive project reviews and shares feedback and lessons learned with team members and leadership.
  • Ensures retroactive project feedback is incorporated into process improvement and team growth.
  • Mitigates project team conflict and communication issues.
  • Participates in PMO meetings to improve the PMO process, team culture, and Customer relations.
  • Participates in internal teams/task force initiatives.

Technical Acumen

  • Possesses general understanding in the areas of application programming, database, and system design.
  • Possesses a working knowledge of the eCommerce ecosystem, the role of OMS in that ecosystem, and best practices for system     interactions.
  • Maintains awareness of new and emerging technologies and the potential application on Customer engagements.
About Deck Commerce
Deck Commerce is an Order Management System engineered for omni-channel commerce. The cloud-based platform connects front-end shopping channels with back-end business systems and optimizes the processes for fulfilling and servicing orders. This enables retailers and branded product companies to grow revenues and improve customer engagement by delivering modern shopping experiences. Deck Commerce powers leading brands such as New Balance, Rawlings, Build-a-Bear and more.
Why Work for Us?
If you thrive in a team-focused, innovative environment and have a passion for technology, eCommerce, and amazing service, then Deck Commerce is the place for you. Our approach with customers is grounded in long-term success, and we take the same approach with our employees by prioritizing work-life balance and professional development. We value a strong company culture and offer excellent pay and benefits.
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