Retail Resources

Get the latest insights on retail and order management. 

The Ultimate Omnichannel
Content Bundle 

Get everything retailers need to know to plan a seamless omnichannel strategy.


Get bundle

    _Ebook graphic 600 x 800-2 2


      Omnichannel Order management software

      Simplify your order management.

      Create the best end-to-end customer experience with an order management system built for direct-to-consumer brands.

      Trusted by Industry-Leading DTC Brands
      New Balance toms logo (1) helzberg diamonds Yankee Candle Build-A-Bear FILA Arlo Hanna Andersson Netgear

      Commerce is constantly evolving, and legacy systems can't keep up.

      Direct-to-consumer retailers need technology that’s powerful enough to manage complex order processes but agile enough to change when needed. Without the right technology in place, you risk frustrating your customers. And frustrated customers, head straight to your competitors.  

      Deploying a modern and scalable order management system allows brands to simplify and streamline their order management process— while creating a positive customer experience that drives retention, improving lifetime value and overall brand performance.    

      Enhanced Fulfillment = Better Customer Experiences

      Increase Revenue

      Provide a better customer experience with more product and fulfillment options.

      optimize inventory
      Optimize Inventory

      Leverage inventory across your entire network—regardless of where it's located.

      reduce expenses
      Reduce Expenses

      Ship products from the fulfillment location closest to your customer.

      Deliver Orders Faster

      Automate order processes to deliver items in the most cost-efficient and timely way.

      Ready to level up? Let's talk. 

      Curate your ideal customer experience—from storefront to front door

      Inventory Management

      Real Time, Cross-Channel Visibility

      Never lose a sale due to inventory issues again.

      • Sell more product by exposing all available to sell inventory across all your selling channels.

      • Easily see where all inventory is located and allocate where it's needed most. 

      • Accept preorders and backorders to generate more revenue.

      Distributed Order routing

      Fulfill Orders at the Best Location

      Even the most complex paths, can be happy paths.

      • Route orders to the best, most cost-effective location—whether that's a warehouse or retail store.

      • Reduce headcount by automating manual processes.

      • Have multiple brands? Set unique business rules based on each brand's strategy and manage in one single system. 

      Customer Service  (1)

      “We can set unique rules for each of our brands and are able to manage that out of a single system. We don’t need to have multiple systems or force all the brands to do things one way. That is the biggest win for us.”

      Customer & Order Servicing-1

      Get a 360° View of Your Customers

      Implement a truly customer-first approach to customer service.

      • Reduce call center interactions and improve customer satisfaction through automated process and self-service portals.

      • Empower customer service agents with all  order data at their fingertips to keep customers happy. 

      • Let customers "self-service" on common requests in real time (order status, returns, shipment updates, etc.)

      Customer Service
      Omni Fulfillment

      Buy Anywhere, Fulfill Anywhere, Return Anywhere

      Even the most complex paths, can be happy paths.

      • Sell on any channel including marketplaces, multiple storefronts, social media, etc.

      • Increase order value by offering convenient fulfillment options including: Buy Online Pick Up In Store, Curbside Pick Up, and Buy Online Ship to Store.

      • Leverage store inventory and fulfill more orders with ship from store.




      Build Your Ideal Tech Stack

      With over 60 integrations with top commerce vendors, you can built the composable technology stack of your dreams. Plus, many of our integrations are "plug & play" meaning your team doesn't have to custom build anything.
      Homepage Integrations GIF
      Deck Commerce Order Management 

      Order management isn't just "something" we do. It's all we do. 

      If you're looking for experts, you've come to the right place. Order management is our sole focus, not an additional module or patchwork set of systems. our laser-focus expertise means order management best practices are built into the product and drive our roadmap. 

      That's why Deck Commerce customers see on average a 15:1 ROI within the first year. 

      icons for website (36)
      See Deck Commerce's Order Management System

      Get in Touch with Our Sales Team

      Website Headers (1)-1

      What type of order management system is right for you?

      Learn the best ways to manage the order lifecycle effectively without completely overhauling your technology stack.

      Download Spreadsheet

      Options for OMS Graphic


      Ready to upgrade your order management process?

      A member of our team would love to schedule a no strings attached intro call to discuss if Deck Commerce is the right fit for your business.


      Yes, I want to speak to an expert