Consumers are demanding richer experiences and "buy anywhere, fulfill anywhere" capabilities. Optimizing the order orchestration process not only helps retailers deliver on the omni-channel promise but it also allows for maximum profitability and savings.
Deck Commerce offers "fulfill from anywhere" capabilities. Whether a consumer wants to pick-up in store, or a retailer prefers to deliver products from a specific warehouse, Deck Commerce has the ability to automate and optimize fulfillment operations while taking into consideration multi-point distribution criteria.
It is not uncommon for product data to be managed across multiple systems, and even spreadsheets. In order to deliver on the omni-channel promise, product data must be aggregated and managed in one centralized location.
Deck Commerce allows retailers to simultaneously and continuously syndicate enriched product information to all of their digital sales channels including digital storefronts, online marketplaces, in-store applications, consumer shopping engines and more.
Inventory aggregation and visibility is a key to omni-channel strategies. The ability to control and manage inventory across sales channels and fulfillment locations plays a vital role in delivering on consumer expectations.
Deck Commerce aggregates all your inventory across an unlimited number of distribution points, including warehouses, retail stores, 3PLs, and drop shippers. Global visibility of inventory allows you to see what's on-hand and what's been committed.
Store Associate Portal
Today's consumers expect flexibility and choices. Using store locations as delivery hubs, letting shoppers return online purchases in-store, or shipping directly to stores instead of homes can ultimately save retailers money while effectively enhancing the consumers shopping experience.
With Deck Commerce, store associates have the tools they need to manage store fulfillment scenarios. The intuitive, tablet friendly, interface allows store associates to quickly and easily ship products from their store, manage in store pickups, or handle returns from an online purchase.
Customer Service Tools
Consumers don't think in terms of channels. Regardless of where they placed their order, they expect customer care to be able to assist them with their concerns and quickly provide a solution.
With Deck Commerce aggregating orders across all consumer channels, customer service representatives have full visibility into orders placed. The customer service portal provides access to the tools needed to create new orders, modify existing orders, provide appeasements, and handle refunds and exchanges.