The order management system for luxury goods and jewelry

Tailor your order management processes

• Craft a high-end omnichannel customer experience that allows customers to buy, fulfill, and return anywhere

• Prevent customer frustration by telling your customers what products you have available for purchase, whether online, in the store, or curbside.

• Fulfill orders in the most efficient and cost-effective way for both your customer and your bottom line via smart order routing.

• Reduce friction in your reverse logistics experience & make returns a breeze with a customer-initiated process.

• Offer advanced customer experiences such as digital and physical gift cards and subscription services.

Manage customer expectations beyond the blue box 

Historically, luxury goods and jewelry brands have relied on the history and prestige of their brick-and-mortar locations. Customers came to expect an elegant and exclusive experience when they walked through the doors.  

With the rise of direct-to-consumer commerce, customers now expect their favorite luxury goods and jewelry brands to create that same unique experience across all their channels, including digital. In fact, Forrester found that online luxury goods shoppers spend just as much as in-store luxury goods shoppers.  

To be successful at direct-to-consumer commerce, brands need the right technology in place to create customer experiences that match the caliber of their products.  

That’s where we come in.