Industry expertise

The order management system for kitchen and meal prep brands

Create a CX recipe for success.

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Kitchen and meal prep brands powered by Deck Commerce

Whip up your order management processes

Offer advanced customer experiences such as product registrations, warranties, and digital and physical gift cards.
Prevent customer frustration by telling your customers what products you have available for purchase, whether online, in the store, or curbside.
Gain momentum and (line up revenue) for a new product launch by accepting preorders and displaying estimated delivery dates on your site.
Increase order size and customer lifetime value through omni-powered fulfillment.

Why an OMS is critical for kitchenware brands

One challenge brands have when expanding into D2C channels from wholesale is managing their entire customer experience, from storefront to front door. Industry leaders like Kitchen Aid offer item-level local store availability on their product detail pages and other advanced experiences to optimize their omnichannel strategies.

$77.4B

projected revenue by 2027

88%

of consumers prefer to buy directly from a brand

D2C commerce is now baked into the kitchen & meal prep industry

Traditionally, kitchenware brands have historically relied on distributors like department stores, to get products to their consumers. However, in the US, DTC ecommerce sales grew over 45% in the last year, with over 88% of buyers preferring to buy directly from the brand vs a distributor. And they aren’t predicted to slow down any time soon. Especially since 22% of millennials plan to spend more on homeware/kitchenware.

Forrester believes that kitchenware brands could see more than half of their revenue come through their own channels (mainly ecommerce).

To be successful at direct-to-consumer commerce, brands need the right technology in place to create those coveted customer experiences.

That’s where we come in.

Are returns an ongoing "manual" struggle for customer service? With Deck Commerce, you can automate returns workflows to reduce the time your team spends updating payment, inventory, and customer communication, giving your customers a reliable experience every time.

Looking to implement BOPIS, BORIS, or Ship-from-Store? You're in luck! Deck Commerce has prebuilt workflows built for and trusted by high-volume omnichannel retailers, so you don't have to "DIY." Feel confident you're implementing a scalable solution both your internal teams and customers will love.

Have headaches dropshipping for a third-party retailer? With Deck Commerce, brands can leverage smart routing workflows that increase fulfillment margins, centralize all orders, and automate channel-based compliance & fulfillment rules (fill or kill, packing requirements, etc.)

Dropping a new item and want to leverage preorders? With Deck Commerce you can configure automated workflows for preorders and backorders that actually work for your business and don't wreck your inventory levels.

Do your customers know *exactly* where their order is in the fulfillment process? With Deck Commerce, brands have real-time visibility into where an order is in the fulfillment process and triggers actions outside of our system to make sure your customers have what they need, when they need it, like order status, shipment notifications, initiate returns, payment capture, SMS notifications, and more!

Expanding into new global markets? With Deck Commerce, brands can sell anywhere in the world with an OMS built to handle multiple currencies, languages, & geo-specific workflows. Tap into new markets and grow your brand globally.

How an OMS creates more "Happy Paths" for kitchen & meal prep retailers

Why kitchen and meal prep brands are choosing Deck Commerce

Unmatched expertise

We’ve helped footwear brands optimize their ecommerce operations for over 20 years, with tried-and-true capabilities built into our product.

Comprehensive native capabilities

Rather than customize to demise, our out-of-the box SaaS product covers footwear order management from start to finish.

Extensible platform

Deck Commerce is both front and back-end system agnostic with 75+ prebuilt integrations, making it easy to swap, add, or remove any tech as your brand grows.

Ready to develop a "gourmet" direct-to-consumer strategy?

Get in touch with our team to see how we can help.

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