Migrating to Shopify and transforming fulfillment

The challenge

Saje needed a platform better suited to their evolving business needs and operational goals. Shopify offered the agility they needed, but on its own couldn’t support the complex backend operations Saje had built, especially around fulfillment.

Their team was managing orders through a complex plugin and clunky custom workflows that required manually printing HTML files and walking them to the picking station. With only one distribution center in place, they could fulfill about 1,000 orders per day, and lacked the visibility and automation needed to scale. They had to move to Shopify quickly, but without disrupting the backend systems that kept their business running.

The solution

Saje selected Deck Commerce as their Order Management System (OMS) to support both their platform migration and operational transformation. By decoupling the frontend from the backend, Deck Commerce gave Saje the ability to modernize their tech stack while preserving their existing fulfillment logic. It also served as the foundation for automating order processing, scaling across multiple fulfillment centers, and increasing service levels without growing headcount.

Use case: Extending Shopify

Saje needed to replatform before peak season, but couldn’t afford to disrupt their backend fulfillment logic. With Deck Commerce in place, they didn’t have to. The OMS served as the connection point between the new Shopify storefront and their existing ERP and fulfillment systems.

This allowed Saje to migrate storefronts without changing a single backend process. Their pick, pack, and ship workflows stayed intact, ensuring fulfillment ran smoothly during and after the transition. There were no new hires and no operational rework required.

The entire project was completed in five months, with the technology implementation wrapped in just eight weeks. Without Deck Commerce, Saje estimates it would have taken at least eight months and additional headcount to complete the transition.

Use case: Scaling fulfillment

Before Deck Commerce, Saje fulfilled orders by manually printing HTML files and walking them to the picking station. The process was slow, error-prone, and difficult to scale. At the time, their team could fulfill only around 1,000 ecommerce orders per day and had little visibility into order status once an order left the queue.

With Deck Commerce, Saje opened a second distribution center and used geolocation-based routing rules to balance volume between locations. The system automatically directed 70% of orders to the higher-capacity facility, helping the team maximize throughput without adding overhead or sacrificing service levels.

Saje also automated 96% of their order processing. Tasks that previously took 20 to 40 minutes per order were now completed in seconds. Fulfillment capacity grew 900%, and customer service gained real-time visibility into every order to better support shoppers across the experience.