Real-time product availability across all channels.
To sustain margins with a D2C model, retailers need to automate as many customer-facing and time-intensive processes as possible with DOM. If you were previously focused on wholesale or are starting to grow D2C sales, you should consider the sheer volume of individual orders (and inventory pieces) you’ll be managing now vs the small number of large orders on the wholesale side.
For example, in a wholesale model, shipping a single pallet with 100 items to a single retail store, collecting payment, and updating inventory to reflect the change is much less complex than selling 100 items directly to consumers. A D2C approach requires consolidating orders from all the different selling channels (branded sites, apps, marketplaces, stores), relaying allocated inventory back to all selling channels, determining the most profitable location to fulfill the orders, communicating order updates, checking for fraudulent orders, shipping items to 100 different addresses, and managing reverse logistics leaves more room for error and poor margins without automation.
Spend less time on tedious tasks — like updating inventory, fulfillment, and managing returns — so you can spend more time on your customers. Process up to 98% of your orders automatically, using smart rules to get you the highest margins and a reliable customer experience for every order.
Now your team can focus on global, multi-channel, and high-volume growth at scale. Something a lite solution just can’t do.
Stay up to date with new consumer habits with features that automatically deploy like new payment types, delivery updates, and convenient omnichannel options. You'll always have everything you need to meet consumer expectations -- without the legwork.
Focused on growing sales volume, omnichannel, multi-channel, or globally
Using multiple fulfillment centers, drop shippers, 3PLs, or warehouses
Processing 100K+ orders a year
Using manual or time-intensive processes to manage inventory, transactions, or fulfillment, ultimately preventing you from growth
Continually innovating to keep your customer experience competitive
If you're a high-volume retailer looking to optimize BigCommerce order fulfillment, check out our app or reach out to see Deck Commerce in action.See Deck Commerce in Action