Customer Experience (2)

Omnichannel, Customer Experience, Order Management, Technology, Return Management, Product, Fulfillment, Inventory Management, Orchestration & Automation

What is Distributed Order Management (DOM) & Why Do Retailers Need It?

As retailers see an increase in direct-to-consumer (D2C) sales, they're seeing new challenges that come with the ...

Omnichannel, Customer Experience, Order Management, D2C Commerce, Return Management, Orchestration & Automation

5 Ways to Create a Customer-Centric Returns Experience

Did you know a whopping 75% of shoppers think returns are the most painful part of buying online? And in today’s world, ...

Customer Experience, Order Management

The Order Life Cycle in 8 Steps

Customer Experience, Order Management, Inventory Management

5 Shopping Experiences that Indicate Retailers Need an OMS

Everyone knows customer experience can make or break a brand. Smooth shopping experiences are more important than ever, ...

Strategy, Customer Experience, D2C Commerce

10 Signs You Have “Friction” in Your Customer Experience (Part 2)

After reading part 1, if you’re feeling down about how your brand might have failed customers, don’t fret! There’s time ...

Strategy, Customer Experience, D2C Commerce

10 Signs You Have “Friction” in Your Customer Experience (Part 1)

The company-wide goal is a seamless customer experience. Every team, from customer service reps to marketing executives ...

Omnichannel, Customer Experience, Fulfillment

Ship from Store 101

Also called retail fulfillment, “ship from store” is when a merchant packages and mails a customer’s order right from ...

Customer Experience, Order Management, Return Management

Returns Management 101

It’s a pain when a purchase doesn’t work out, but the customer shouldn’t feel pain during the returns process. This is ...

Customer Experience, D2C Commerce, Technology, Product, Fulfillment, Inventory Management, Customer Service, Transaction Processing, Orchestration & Automation

How an OMS Automates BOPIS and Curbside Pickup

Final mile order fulfillment isn’t cheap – averaging 53% of the total cost of shipping – especially for ...

Omnichannel, Customer Experience, Order Management, Technology, Customer Service

How an OMS Works with Your Storefront for the Best Customer Experience

To create an ideal customer experience, retailers need to look at the entire purchasing process—from browsing and ...

Customer Experience, D2C Commerce, marketplaces

4 Opportunities to Drive Traffic to Your Website In Lieu of a Marketplace

While many successful brands sell their products via marketplaces like Amazon and Walmart, it's likely they're also ...

Strategy, Customer Experience, Order Management, D2C Commerce, Trends, Technology, Fulfillment

How an OMS Mitigates Cost & Frustration During Distribution Emergencies

A container ship gets stuck in a canal. A global pandemic shuts down “unessential” manufacturing facilities. A ...