Deck Commerce, a leading omni-channel commerce technology provider, today announced that Build-A-Bear Workshop, Inc., (NYSE:BBW) – an interactive destination for making personalized furry friends – has implemented Deck Commerce’s Distributed Order Management Solution to help streamline, optimize and integrate its omni-channel retail operations.
Celebrating 20 years of business in 2017, Build-A-Bear is a global brand kids love and parents trust that seeks to add a little more heart to life. Build-A-Bear Workshop has approximately 400 stores worldwide where Guests can create customizable furry friends, including company-owned stores in the UnitedStates, Canada, Denmark, Ireland, Puerto Rico, the United Kingdom and China, and franchise stores in Africa, Asia, Australia, Europe, Mexico and the Middle East.
To modernize its retail technology and support future growth, Build-A-Bear looked to Deck Commerce to deliver a distributed order management solution that connected their new eCommerce storefront with their existing back-end technology stack. The solution supports a variety of complex order workflows and, most importantly, ensures the ability to deliver outstanding customer service.
“We selected Deck Commerce to help support our omni-channel retailing vision as we continue to strengthen our Guest engagement,” said Mike Early, Senior Managing Director of Information Technology at Build-A-Bear Workshop. “We are impressed with the solution’s out-of-the-box capabilities, the strong partnership-based approach to working with retailers, and their overall focus on continuing to develop innovative solutions.”
“We applaud Build-A-Bear for making a solid investment in the technology necessary to deliver the experiences that today’s consumers demand.” said Chris Deck, Founder and CEO of Deck Commerce. “We’re excited to partner with Build-A-Bear to help support new levels of service, productivity and efficiency.”
Build-A-Bear launched Deck Commerce Distributed Order Management in conjunction with its new cloud-based eCommerce platform, implemented by Lyons Consulting Group. Additional integrations included CyberSource, Avalara, and Channel Advisor.
About Deck Commerce
Deck Commerce is a Software-as-a-Service platform that powers omni-channel commerce. The highly flexible, cloud-based solution features market leading support for enterprise inventory visibility, universal product information, and distributed order management. This empowers customers to deliver omni-channel consumer experiences and revenue growth by optimizing distribution networks and seamlessly leveraging existing back-end business systems.
Celebrating 20 years of business in 2017, Build-A-Bear is a global brand kids love and parents trust that seeks to add a little more heart to life. Build-A-Bear Workshop has approximately 400 stores worldwide where Guests can create customizable furry friends, including company-owned stores in the United States, Canada, Denmark, Ireland, Puerto Rico, the United Kingdom and China, and franchise stores in Africa, Asia, Australia, Europe, Mexico and the Middle East. The company was named to the Fortune 100 Best Companies to Work For® list for the ninth year in a row in 2017. Build-A-Bear Workshop, Inc. (NYSE:BBW) posted a total revenue of $364.2 million in fiscal 2016. For more information, visit buildabear.com.