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Support Engineer
St. Louis, MO
Job Overview

The Support Software Engineer is responsible for the research, support and development related to Deck Commerce technical issues.  The Support Software Engineer will work closely with the Support team, Customer Success Managers, Support Project Managers, Business Analysts, QA Engineers and other Engineers to execute against Customer submitted support issues while working to meet Customer Success goals and objectives.  The Support Software Engineer will also coordinate with the Director of Engineering to ensure that all company development standards are understood and in practice. 

The Successful Candidate Should Have the Following Skills & Experience:
  • Working knowledge of .NET, ASP.Net, JavaScript, HTML, SQL, XML, Web APIs and Web Development Security.
  • Exposure to Agile processes.
  • Exposure to Test Driven Development.  
  • Working knowledge of company’s software development tools, technologies, processes and standards. 
  • Task oriented and have a general understanding of project management best practices.
  • Ability to handle changes in priority and high volume of support tickets
  • Ability to research and investigate issues but awareness of when to escalate  
  • Effective communicator with internal and external technical and business teams.
  • Makes informed decisions and takes ownership for work product. 
  • Team player capable of working collaboratively. 
  • Calm and effective in high-pressure situations. 
  • Passionate about technologies and software development practices. 
  • Exhibit sound decision-making skills
Primary Responsibilities include the Following:
  • Responsible for executing support and development tasks outlined in Support requirements and tickets in a timely and high-quality manner.
  • Adheres to the company’s standards for development best practices and continuous improvement.  
  • Coordinate with Product Team on all found and documented Deck Commerce bugs.
  • Coordinate with Customer Success Managers to determine priorities of customer submitted issues.  
  • Communicate technical information to Customers related to Support tickets when necessary.
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

* This list of essential responsibilities and functions is not exhaustive.  DECK Commerce reserves the right to supplement this list, particularly if the scope of duties in this position changes.

About Deck Commerce
Deck Commerce is an Order Management System engineered for omni-channel commerce. The cloud-based platform connects front-end shopping channels with back-end business systems and optimizes the processes for fulfilling and servicing orders. This enables retailers and branded product companies to grow revenues and improve customer engagement by delivering modern shopping experiences. Deck Commerce powers leading brands such as New Balance, Rawlings, Build-a-Bear and more.
Why Work for Us?
If you thrive in a team-focused, innovative environment and have a passion for technology, eCommerce, and amazing service, then Deck Commerce is the place for you. Our approach with customers is grounded in long-term success, and we take the same approach with our employees by prioritizing work-life balance and professional development. We value a strong company culture and offer excellent pay and benefits.
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