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Customer Success Coordinator
St. Louis, MO
Job Overview

The Customer Success Coordinator will be a part of a team leading customer success initiatives, keeping the company focused on customer outcomes, and playing a central role in directing the future of the product.  The Customer Success Coordinator will understand customer goals and outcomes through ongoing collection and analysis of data and feedback, connecting this into onboarding and retention strategies and input into the product road map.They’ll be involved in customer account management, demonstrating the product,educating customers and more.

The Successful Candidate Should Have the Following Skills & Experience:
  • 2+ years customer success or account management experience in an e-Commerce or software company, preferred
  • Proven track record of working in a customer facing role
  • Experience working with, and managing, stakeholders and customers
  • A high level of accuracy and attention to detail is required
  • Excellent communication and interpersonal skills
  • Flexible approach, able to operate effectively with uncertainty and change
  • Driven, self-motivated, enthusiastic and with a “can do” attitude
  • Bachelor's degree or higher required
Primary Responsibilities include the Following:
  • Understand customer outcomes by communicating with customers, analyze customer performance metrics, communicate industry trends and impact on business success
  • Represent the voice of the customer to provide input into core product, marketing and sales processes
  • Collaborate closely with team members to support contract management renewals and expansion opportunities
  • Serve as the primary contact for training of platform end users, as necessary
  • Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
About Deck Commerce
Deck Commerce is an Order Management System engineered for omni-channel commerce. The cloud-based platform connects front-end shopping channels with back-end business systems and optimizes the processes for fulfilling and servicing orders. This enables retailers and branded product companies to grow revenues and improve customer engagement by delivering modern shopping experiences. Deck Commerce powers leading brands such as New Balance, Rawlings, Build-a-Bear and more.
Why Work for Us?
If you thrive in a team-focused, innovative environment and have a passion for technology, eCommerce, and amazing service, then Deck Commerce is the place for you. Our approach with customers is grounded in long-term success, and we take the same approach with our employees by prioritizing work-life balance and professional development. We value a strong company culture and offer excellent pay and benefits.
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