The Customer Success Coordinator will be a part of a team leading customer success initiatives, keeping the company focused on customer outcomes, and playing a central role in directing the future of the product. The Customer Success Coordinator will understand customer goals and outcomes through ongoing collection and analysis of data and feedback, connecting this into onboarding and retention strategies and input into the product road map.They’ll be involved in customer account management, demonstrating the product,educating customers and more.
Deck Commerce is an Order Management System engineered for omni-channel commerce. The cloud-based platform connects front-end shopping channels with back-end business systems and optimizes the processes for fulfilling and servicing orders. This enables retailers and branded product companies to grow revenues and improve customer engagement by delivering modern shopping experiences. Deck Commerce powers leading brands such as New Balance, Rawlings, Build-a-Bear and more.
If you thrive in a team-focused, innovative environment and have a passion for technology, eCommerce, and amazing service, then Deck Commerce is the place for you. Our approach with customers is grounded in long-term success, and we take the same approach with our employees by prioritizing work-life balance and professional development. We value a strong company culture and offer excellent pay and benefits.